Refund policy

Last Updated: June 2026

Welcome to Mark Avenue. We are committed to providing our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • All original tags and packaging must be included.
  • Proof of purchase or order confirmation is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Items showing signs of wear, damage, or alteration after delivery

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us before sending the item back.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective.
  • The wrong item was shipped.
  • The item was damaged during transit.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellation

Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, cancellation may not be possible.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Mark Avenue
Email: contact@markavenue.shop
Phone: +1 505-646-6382
Address: 710 Gunderson Ave, Oak Park, IL 60304, United States

We appreciate your trust in Mark Avenue and strive to ensure a smooth shopping experience for every customer.