Shipping policy

Last Updated: June 2026

Thank you for shopping with Mark Avenue. We are committed to delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment is successfully received.
  • Orders are not processed or shipped on weekends or public holidays.
  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

  • United States: 5–10 business days
  • Canada: 7–15 business days
  • International Orders: 10–20 business days

Please note that delivery times are estimates and may vary due to factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and shipping method selected.

We may offer free shipping promotions from time to time. Any applicable free shipping offer will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Delayed or Lost Shipments

While we work with reliable shipping partners, Mark Avenue is not responsible for delays caused by:

  • Customs clearance procedures
  • Weather conditions
  • Carrier disruptions
  • Incorrect shipping information provided by the customer
  • Other events beyond our control

If your package appears lost or significantly delayed, please contact us and we will assist you in working with the shipping carrier.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, additional shipping charges may apply for reshipment.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We will review the issue and work toward an appropriate resolution.

Contact Information

If you have any questions regarding shipping, please contact us:

Mark Avenue
Email: contact@markavenue.shop
Phone: +1 505-646-6382
Address: 710 Gunderson Ave, Oak Park, IL 60304, United States

We appreciate your business and thank you for choosing Mark Avenue.